Our Most Frequently Asked Questions
General FAQ's
Do you give free estimates?
We do! For properties within our service area, Maintenance and Gardening estimates are free, and our initial Design/Build consultation is also free. If a full design is needed after that, we charge a design fee. Lawn care quotes are usually done over the phone at no charge.How do I make my payments?
You’re welcome to pay over the phone by calling our office at 864-660-0611. Current clients with access to the client portal may also make payments online through their accounts. If you need to set up access to the client portal, please call, and we can help out.Who do I call when I have a question?
If you have a question and aren’t sure who to contact, please call our office. Maintenance and lawn care clients should reach out to their account manager, while Design/Build clients may contact their sales representative or project manager.What if I have a billing question?
If you have a billing question, please call our office and we’ll connect you with the right person to assist you.Do you service HOAs or single-family residences?
- Maintenance & Design/Build: These divisions work exclusively with residential properties. We also serve select HOAs located within the same neighborhoods where we provide residential services.
- Lawn Applications & Plant Health Care: These services are available to both residential and commercial clients, including HOAs.
What sets your landscape company apart from competitors?
What sets us apart is our commitment to our three uniques: we are Responsive, Reliable, and we do things the Right Way. That means clear communication, dependable service you can count on, and a dedication to quality workmanship on every project.Maintenance & Gardening FAQ's
Will I have the same team every week?
Generally, yes—we strive to keep the same crew caring for your property each week. This consistency helps us learn your preferences and maintain high-quality results. Occasionally, we may adjust routes due to weather, scheduling needs, or team member absences, so you might see a different crew from time to time. If so, they will be fully briefed on your property notes.Why do I need 48 trips a year?
Our 48-visit program is specifically designed for the Upstate’s long, warm growing season. Your landscape is actively growing or producing debris year-round, ensuring a consistently polished appearance.
Your program includes:
- 30 mowing visits
- 13 combined mowing + leaf cleanup visits
- 5 winter bed-detailing visits
This schedule keeps your property neat, healthy, and well-maintained all year. Additional visits or custom services can be added based on your preferences.
What happens if it rains on my service day?
We monitor the weather closely and adjust our routes daily to protect your lawn and ensure safety. If rain makes it unsafe or harmful to mow, we will:- Delay service later in the week, or
- Perform all tasks that can still be done safely (bed maintenance, leaf removal, detail work), and return for mowing when conditions improve.
You’ll never lose a visit — our team makes sure your scheduled service is completed as soon as the weather allows.
What type of equipment do you use?
We use commercial-grade, professionally maintained equipment, serviced regularly by our in-house mechanics. This includes:- Stand-on and walk-behind mowers designed for precision and reduced turf stress
- String trimmers, hedge trimmers, and edgers for crisp detail work
- High-efficiency blowers
- Bed-maintenance tools for weed removal and fine detailing
All equipment is selected for quality, safety, and the best results for our clients' landscapes.
How will my services be scheduled?
Your property is assigned a regular weekly service day, and your account manager will share your schedule once service begins. Weather, holidays, or special circumstances may cause occasional adjustments, but we always communicate clearly and complete all visits within the week whenever possible.How do I get in touch with my account manager?
You’ll be assigned a dedicated account manager who oversees all work and ensures your property looks its best. You can reach them directly by:- Phone call or text
- Requesting service through our office
Your account manager is your primary point of contact for questions, concerns, enhancements, or seasonal planning.
What services are included in maintenance?
Our full-service maintenance program includes:- Weekly mowing or bed-maintenance visits
- Edging of driveways, sidewalks, and hard surfaces
- Trimming around fences, landscaping, and obstacles
- Blowing all hard surfaces
- Routine bed maintenance (weeding, debris pickup, cleanup)
- Seasonal leaf removal
- Winter bed detailing
- Shrub pruning
- Lawn fertilization and weed control
Optional Add-Ons based on your properties needs include:
- Irrigation maintenance
- Plant Health Care
- Landscape Lighting
- Water Feature Maintenance
- Annual Flowers
- Fine Gardening
Do I have to be home when you do the work?
Not at all. Most clients are not home during service. As long as gates are unlocked and pets are secured, we can complete all scheduled tasks. If something requires your input, your account manager will reach out directly.If I select your company, when can you start?
Most new clients can begin service within 1–2 weeks, depending on the season. During peak spring months, scheduling may extend slightly — but we will always let you know your exact start date after your proposal is approved.Design Build FAQ's
Do you use subcontractors?
Most of our work is done in-house. For larger or more complex projects, we may use trusted, thoroughly vetted subcontractors. As a premier landscape firm, your dedicated project manager oversees every detail to ensure the work meets our standards and stays on track—so your experience remains seamless and expertly handled from start to finish.What do you charge for a design?
Our design fees begin at $400, and then vary depending on the size of the project and how detailed the plan needs to be. Occasionally, certain projects may also require surveying or engineering.If I select your company, when can you start?
Our project start dates vary throughout the year, but our backlog typically ranges from 8–16 weeks. Once your deposit is received, we reserve the next available opening on our schedule.
Please note that timelines can shift due to factors such as weather, change orders on active jobs, and projects that naturally take longer based on scope.
What should I look for in a landscape contractor?
Look for proper licensing and insurance, a proven portfolio, trusted client testimonials, clear communication, and a contractor who prioritizes quality workmanship and customer service.What is your warranty on plants?
We offer a 90-day warranty on container-grown plants when they are watered regularly by an automated irrigation system. At the end of the 90 days, your designer will inspect the plants and note any that qualify for one-time replacement. The warranty does not cover losses due to weather, animals, improper care, contamination, or plants not provided by Precision. A full one-year warranty is available when plants are on automated irrigation and enrolled in our Plant Health Care program. More specifics for the warranty are in our contracts.Who will supervise the project?
Your project will be supervised by one of our experienced project managers, who serves as your main point of contact throughout construction. Your sales representative will also stay involved at key milestones to ensure everything aligns with the original vision.Can you maintain the landscape once you are finished installing?
Yes — we absolutely can. Our goal is to be a full-service partner for all your landscape needs, so we offer ongoing property care, gardening services, lawn care, and plant health care to keep your landscape looking great as it grows.Are you insured?
Yes. Precision Landscape is fully insured, including general liability, commercial auto, workers’ compensation, and umbrella coverage to protect our clients, our team, and your property.When is the best time to start a landscape design project?
There’s never a bad time to start! The design phase can begin year-round, and getting started early often means better planning and faster scheduling. Some pieces—like certain plants or seasonal work—might be installed later, but beginning the design now keeps everything moving smoothly.Can you phase a landscape design project?
Yes. Landscape designs can be completed in phases. Certain elements may need to be installed first to support future work, and some features require specific sequencing to maintain access and protect new installations. We can guide you through an efficient, well-planned phasing strategy.Do you have a project minimum?
Yes. Our Enhancements Team typically handles projects starting at $2,000, and full Design/Build projects begin around $15,000. We are also equipped to design and build extensive, luxury outdoor living projects, with some reaching $500,000+ depending on size and complexity.How do you handle changes during a project?
Changes can happen during outdoor construction. Minor adjustments are handled directly by your project manager, who will explain any cost impacts. For more significant changes, your designer or sales representative will meet with you to review the updates and ensure everything is clearly defined before work continues.Lawn Care & Plant Health Care FAQ's
How long do we need to stay off the lawn after an application?
For the safety of your family and pets, we recommend staying off the treated lawn for a minimum of 3 hours after the application. This allows the product to fully dry and begin absorbing into the turf, reducing any risk of direct contact.
Our team will always leave a turf care sign noting the exact time of application so you know when it’s safe to return to normal use.
How soon can I mow after an application?
For the best results, we recommend waiting at least 48 hours before mowing your lawn after a turf care application. This allows the products to fully absorb and complete a full photosynthetic cycle, ensuring you get the maximum benefit from the treatment.What if it rains right after an application?
Our products are designed to handle normal rainfall without losing effectiveness, and light rain can even help some treatments work better. If heavy rain or storms are expected and could impact the results, we’ll simply reschedule your application. We carefully plan around the weather to ensure your lawn receives the full benefit of every treatment.Do you provide lawn care year-round?
Yes — we perform turf care applications throughout the entire year. Our program follows a comprehensive, season-specific strategy designed to give your lawn the nutrients, protection, and support it needs during every phase of the annual growth cycle.What are the benefits of plant health care?
Plant Health Care (PHC) is a proactive, holistic approach to caring for your landscape. Instead of reacting to problems after they show up, PHC focuses on prevention, early detection, and customized nutrition to keep your plants healthier all year long.
With PHC you get:
- Stronger, more resilient plants that can better handle heat, drought, pests, and disease
- Fewer surprises thanks to routine monitoring that catches issues early—before they become expensive problems
- Targeted, science-based treatments tailored to your property’s exact needs
- Improved long-term plant performance, leading to fuller growth, better color, and healthier roots
- Protection of your property value, since thriving trees and shrubs are one of the most valuable parts of a landscape
Do I have to be home when you do the work?
No — you do not need to be home for your lawn treatment. We’ll notify you ahead of time with our pre-service communication so you know exactly when we’ll be there and can plan your day without interruption.How do I get in touch with my account manager?
You’ll be assigned a dedicated account manager who oversees all work and ensures your property looks its best. Once you sign up for service they will reach out to you within a day.
Once you have their contact info, you can reach them directly by:
- Phone call or text
- Requesting service through our office
Your account manager is your primary point of contact for questions, concerns, enhancements, or seasonal planning.